If you have worked with a progressive activist organization over the last ten years, you have likely touched Salsa in some way. Salsa is a story like so many other tech firms before in which underinvestment diminishes the product over a period of time. I do not have the full story about the company dynamics, so I will not speculate as to the reasons why the product has been allowed to languish, but languish it has.
In nonprofit technology circles there are only a handful of of options for keeping in contact with constituents. Those options include a spreadsheet in its most simple form to a much more sophisticated database and communications system from a private vendor. Amongst the private vendors there has been considerable consolidation with the Constituent Relationship Management (CRM) marketplace. The options usually discussed revolve around the following solutions: