Salesforce.com

Salesforce.com

Nonprofit CRM Profiles - Salesforce with Nonprofit Starter Pack (NPSP)

This is the first of a series on evaluating the various nonprofit Constituent Relationship Management (CRM) systems.  

Salesforce is a major player in both the corporate and nonprofit CRM space.  For over a decade, the Salesforce foundation donated their product to nonprofits and many organizations took them up on their offer to some degree.  There are poorly implemented nonprofit Salesforce instances and absolutely game changing Saleforce implementations and everything in between.  My evaluation is based on having implemented salesforce over a dozen times over the last decade. 

More Options on the CRM Front

In nonprofit technology circles there are only a handful of of options for keeping in contact with constituents. Those options include a spreadsheet in its most simple form to a much more sophisticated database and communications system from a private vendor. Amongst the private vendors there has been considerable consolidation with the Constituent Relationship Management (CRM) marketplace. The options usually discussed revolve around the following solutions: